If you have been connected to a different Eduroam Network before or if you have any problems setting up a new connection, deleting existing profiles from your device is recommended. Follow these steps to do so:
1. As a first step, you need to remove Eduroam as a known Wi-Fi network.
2. To do this, open the settings and go to the "Wi-Fi" option.
3. Press and hold on the Eduroam Wi-Fi network, then select "Remove".
4. Now go back to the settings and search for "User Credentials".
5. Select "User Credentials". In the view, select all certificates with "Eduroam" and remove them.
Now you have to install or reinstall eduroam. Follow this link to set up your eduroam.